1.  A quick-stop way to check the status and data use of any device, and helpful for initial troubleshooting, is by entering the device IMEI at www.kajeet.com/status (IMEI number is on the inside of the Kajeet under the battery).

2.  Parents and students contact Kajeet technical support at (240) 482-4635.

If you are having issues logging in to the Schoology App.  Login to Schoology using the web browser (Safari on the iPad) and go to nwcs.schoology.com and login.  Then try the App again and it should work.  If you are still having issues, contact the the helpdesk at 622-1611.

 

If you are having trouble logging in to Schoology, make sure you have selected the correct school with the GREEN DOT beside it and make sure you are at a Microsoft Login screen.   See Student Login Instructions below.

If you still have issues, reset ALL settings on your iPad.  Go to Settings (Gear),  select the General on the left side, scroll down on the right side and select Reset.  Select the top selection Reset All Settings.  This will clear your passcode and your background image, too.

 

Call 622-1611 for help.  Leave a message if nobody answers and someone will call you back.